APM Monitoring Consultant

PERMANENT
SOFIA(BULGARIA), TUNISIA, UKRAINE
Posted 2 weeks ago

Job Purpose
In today’s rapidly evolving application technologies market, APM monitoring is essential. Being able to understand application infrastructure, where problems start and how to resolve them is one of the key things that APM monitoring delivers to customers. Taking this a step further and mapping application topology to a more understandable format is what makes this type of monitoring beneficial for customers.
Your job will be to deliver remote and on-site support for APM monitoring to our customers. The role is primarily based in Sofia but may require travel to customer site in the EMEA region with 30%-50% on-site presence. As part of our partnership with an innovative and aggressively evolving APM monitoring vendor, the responsibility is to perform monitoring implementation and provide support for the same. You will have the opportunity to work with different application technologies, which will broaden your technical scope and enhance existing skills.
Duties:

  • Working with and understanding customer technical requirements for monitoring
  • Sizing and estimation of implementation
  • Documentation
  • Implement monitoring in the form of agents, configuration and dashboards
  • Escalates cases as necessary to either company internal or external resources for example vendor support channels or other contractors
  • Participates in daily support and maintenance activities of the managed systems
  • Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Protects operations by keeping information confidential.
  • Supports system development by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle

Essential Skills/Qualifications:

  • OS server systems knowledge – Windows and Linux
  • General networking knowledge (the OSI model)
  • Experience with SQL based database systems
  • Experience with scripting languages – sh/Bash/Perl/Python/Powershell
  • An excellent command of technical business English and be confident in ability to participate fully in meetings with clients. Effective verbal and written skills are essential for this role
  • Understands the basics of Java and .Net technologies

Desirable Skills:

  • Coding experience
  • Experience with monitoring and monitoring configuration and/or support
  • Experience with the daily usage of trouble ticketing systems
  • Experience with large scale, high availability systems
  • Experience with automated web testing
  • Understanding of the entire web stack
  • Experience in web presentation technologies
  • 3+ years of experience as a APM Monitoring Consultant or equivalent role
  • A good command of technical second European language(German,French,Italian,Spanish) besides English will be an advantage

Essential Attributes & Characteristics:

  • Career focused
  • Good personal communications skills
  • Client Focused
  • Self-Directed
  • Highly Motivated
  • Excellent problem solving skills
  • Able to prioritise multiple high priority tasks rapidly & simultaneously
  • Strong team player: capable of integrating with an international team
  • Loyal & Trustworthy
  • Able to document all processes and procedures quickly, clearly and concisely
  • Able to explain technical solutions and methodologies to non-technical customers
  • Able to keep the team updated on the status of projects that are being worked on
  • Able to quickly adapt to changing situations
  • Able to make decisions rapidly

Job Features

Job CategoryTechnical and customer facing
Travel RequiredOccasional - Frequent

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